I SHIP WORLDWIDE! *
* I will NOT be shipping to the following countries: United States, Israel, Russia
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CUSTOMS/FEES:
- UNITED STATES:
Right now I am unable to send packages to the US, due to new customs regulations until further notice. I am so sorry.
- EUROPEAN UNION:
I am shipping from the EU, so you will not be subject to any custom fees.
- EVERWHERE ELSE:
it is unlikely that you will be subject to a custom fee, however it is still possible and I am not liable for these fees.
REFUNDS AND RETURNS
Once I've paid for the shipping label, I will not issue refunds. This will usually be around Wednesday/Thursday every week depending on order load.
I will reship items that I have personally made a mistake on, otherwise I cannot afford to be reshipping items for any other scenario.
It is your responsibility to choose tracking at checkout if you would like to track your parcel. Otherwise, it is truly out of my hands once it is shipped.
If you have made a mistake at checkout like a spelling mistake/wrong address please let me know ASAP via the contact form! Once I've paid for the shipping label, I cannot change it. (This does not apply for orders within Germany, as I write the addresses manually on the letter for domestic shipments and can easily change it.)
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QUESTION ABOUT AN ORDER?
Please use the contact form/send an email to me directly to get in contact about an order! PLEASE DON'T send a message through my social media about an order, I routinely have notifications muted and I don't want to miss your message.
If you have questions regarding a specific order, please add your full name and order number somewhere in the message, thanks!
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ESTIMATED SHIPPING TIMES
Estimates are from date of shipping, not day of order and are only estimates, not exact. I ship out packages every Friday (might be delayed to Saturday or Monday depending on the order load, I am just one person) so please order before then if you want the package shipped as soon as possible. You will get a notification when the item is shipped.
Germany : Within a week
EU and Europe : up to 2 weeks depending on where you are in Europe. Countries neighbouring Germany will be quicker.
Worldwide : Roughly 1 month, depending on where you are in the world. If you live in or around Oceania or South America it may take up to 2 months. My apologies!